Your Hitch Company Information settings define some options that are available when creating an order. Learn more about these settings and how to enable/disable certain features here.
Start your order by clicking the Create an Order button at the top left.
1. Set Pick up/Drop off Addresses
- Click the address box and options will pop up below.
- Your customer addresses, predefined locations and history will show automatically as options. Learn more about adding locations and adding customers here.
- When typing a new address, you can only select a valid address that is found by the system. This is needed for calculating the route distance to get the fare and payout amounts.
- For personal pick up/drop off addresses, you will be required to enter a contact name and number (fields outlines in red).
- Some business contacts will fill in the contact’s name and number automatically, but contact information is not required for business pick up and drop offs.
- There is also a toggle option to notify the contact about the order.
- If the map is displayed to the right, the locations and drawn route will appear after putting in addresses.
- If you need to change an address while creating an order, click the pencil icon to the right of the pick up or drop off address.
2. Schedule pick up/drop off
- Set pick up and/or drop off days and times by clicking the schedule button in each section.
- You can select one day or multiple as needed.
- Click the Add Time Window box at the top to select times as needed. The system allows you to choose times between 7am and 6pm.
- You can add additional windows by clicking Add Window at the top. To change a window, click the trash can icon to delete the mistaken window and then add your corrected window.
3. Add Vehicles and Gate Passes
- VIN Available: Known VINs will be decoded and YMM will be immediately populated by the system.
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- You can add multiple VINs at once, separated by a comma or space, by clicking the car icon next to the VIN section.
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- If a VIN is unknown, an error will display signifying that you should use YMM or VIN Unavailable.
- If you add VINs one at a time, an additional section will pop up below to add another vehicle if needed.
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- VIN Unavailable: Select for unknown VIN(s). When they scan the VIN(s) at pick up, the vehicle information will be added to the order automatically.
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- Multiple vehicles with unknown VINs can be added at once by editing the Vehicle Count option.
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- Year, Make and Model (YMM): Fill out the vehicle’s information and then click Add to Order.
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- Once added, an additional section will pop up below to add another vehicle if needed. Each vehicle must be added separately.
- Once added, an additional section will pop up below to add another vehicle if needed. Each vehicle must be added separately.
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Additional Vehicle Details
Additional vehicle details can be added for VIN and YMM vehicles.
- Size: Toggle this option ON if the vehicle is oversized.
- Oversized vehicle specifications:
Max Length: 225 in
Max Height: 77 in
Max Width: 100 in
Max Curb Weight: 5500 lb
Max Tonnage: 0.74
Max Gross Rating: 8500
- Oversized vehicle specifications:
- Status: Toggle this option OFF if the vehicle does not drive.
- Missing Keys?: Toggle this option to YES if the vehicle is missing keys.
- Does It Roll?: Toggle this option to NO if the vehicle cannot roll.
- Stock Number: Stock number of the vehicle if necessary/desired.
- Color: Color of the car if necessary/desired.
- Notes: Special instructions or details about the vehicle if necessary/desired.
- Add Gate Pass: Upload gate pass files for each vehicle as needed to enter a lot and/or for the vehicle to be released to the transporter/driver. Multiple files can be added per vehicle (i.e. one for pick up, one for drop off, etc.). The file must be saved to your computer to be added.
4. Choose Type of Delivery
- RDK (runs, drives, keys) is for operational vehicles that can be transported normally.
- Tow can be chosen if desired or for non-operational vehicles that require special transport.
5. Assign Owner, Customer and Price
Next, you’ll assign the order Owner (auction), Customer (payer) and have the option to add additional charges to the customer if needed (toll fees, fuel fees, storage fees, etc.).
Some of these fields can be enabled/disabled or required/not required based on your Company Settings (Customer List setting and Order Ownership settings).
6. Assign Transporter and Price (and Driver if applicable)
Here you’ll assign the order to a transporter. Only transporters associated with your company will show as options. Once you select a transporter, the price will be defined by applicable pricing tables set up for your company and that transporter.
You can also add additional line items to pay the transporter (price per VIN, toll fees, etc.). Some may fill in automatically based on rules set by the shipper.
In order to assign a specific driver, your Hitch account needs to be added as an admin to the transportation company. Please reach out to the company or your RunBuggy representative for help becoming an admin.
7. Add Order Notes
Here you can add special instructions or details regarding the order, such as available dates, pick up/drop off deadlines, etc.
8. Place Order
When you’re finished creating the order, click Place Order at the bottom. If the button is greyed out, click the button to see what required information is needed to finish placing the order.
From here, you can click Track Order to view the order details and modify the order if needed or Place Another to start a new order.
When viewing an order, click the three lines at the top right to modify or make other changes (Cancel, Proceed to Payout, Close Order Skip Payment, Unclaim Order, etc.). Any changes will be added to the order’s activity history under tasks.
9. Optional: Assign to Marketplace
To assign an order to the RunBuggy Marketplace from within Hitch, your Hitch account needs to be associated with a regular RunBuggy account. If you’re unsure, contact your admin or RunBuggy representative.
To create a Marketplace order, first you will follow Steps 1-3 above (Set Pick Up/Drop Off Addresses, Schedule Pick up/Drop Off if desired, and Add Vehicles), then skip ahead to Step 7 to add notes if needed and click Place Order. Then, you’ll need to click Track Order to view the order.
Once you’re viewing the order, click Assign to RunBuggy at the bottom left.
Next, you’ll need to assign the order to a RunBuggy account, select a delivery option, and select a payer, then click Place Order. Marketplace order prices and driver payouts are determined by RunBuggy.
Once you create a Marketplace order, your view will automatically be switched over to your regular RunBuggy account. You can create additional Marketplace orders from here or go back to your Hitch account using the dropdown at the top right.